Returns & Exchanges
Due to the perishable nature of our sweets, Dylan's Candy Bar does not accept returns on food items, though we are committed to ensuring your experience is nothing short of magical. If your order arrives damaged or incorrect, please reach out to our team within 15 days of delivery for a resolution.
Inspect Your Treats
Upon arrival, please carefully inspect your candy and gifts to ensure everything is in perfect, delicious condition.
Contact Sweet Support
If there is an issue with your order, email our customer service team with your order number and a photo of the damaged items.
Review Eligibility
Our team will review your request to determine eligibility for a replacement or store credit based on our quality assurance standards.
Receive Resolution
Once approved, we will process your replacement shipment or issue a digital gift card within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing